Q&A
1： Product Features
Q：What video formats does it support?
A： It supports various file formats, such as MP4, MOV, GIF, JPEG, PNG. We recommend MP4.
Q：Does the holographic display effect get affected by lighting?
A：It will be affected by lighting, but it is still visible even in bright lighting conditions (you can contact customer service for a comparison video).
Q：How loud is the noise during operation? Is it very loud?
A：The noise is around 10 decibels. The larger the machine, the louder the noise. It can be used with a protective cover to reduce the noise.
Q：How do I upload videos to the machine?
A：You can upload videos via a mobile app or computer software.
Q：Is the machine waterproof?
A：The machine itself is not waterproof. For outdoor use, it needs to be paired with a waterproof protective cover.
Q：Can I upload videos that I shoot myself to the machine?
A：Yes, you can upload your own photos or videos to our machine.
Q：Can the machine play sound?
A：For the desktop models (11cm, 18cm, 30cm), the built-in speakers will play sound when a video with audio is played. For other models, the machine has a built-in Bluetooth module, and you can connect a Bluetooth speaker to play sound.
2. Installation and Usage
Q：How do I install the holographic fan? Does it need to be wall-mounted or can it be placed on a desktop?
A：The fan installation is very simple, and we will provide you with an installation tutorial. The desktop model comes with a desktop stand, while other models come with wall mounts by default. If you need other installation methods, please contact customer service.
Q：Does it require professional installation?
A：No, professional installation is not required. We will provide clear and detailed video tutorials, and if you have any questions, we offer one-on-one guidance.
Q：What is the length of the power cord? Does it support battery power?
A：The power cord is 2 meters long, and it can be used with a portable power bank.
Q：Are there any special precautions I need to take while using it?
A：Please do not touch the machine while in use to avoid injury.
Q：Is it easy to update the content? Does it require any additional software?
A：Content updating is very easy. We offer a free app that allows you to upload any images or videos you want directly through the app.
3. Application Scenarios
Q：Where is this holographic fan suitable for use?
A：It can be used in any location, and it supports various installation methods such as wall-mounted, standing, and hanging to meet different needs.
Q：Is it suitable for outdoor use? If yes, what is its waterproof rating?
A：It can be used outdoors, but it needs to be paired with a waterproof protective cover.
Q：How long can the fan continuously play content?
A：The theoretical lifespan of the fan is about 30,000 hours.
4. After-Sales Service
Q：What is the warranty period for the holographic fan?
A：The product warranty period is 2 years.
Q：If the product is damaged, can parts be replaced?
A：If the product is damaged, we can send you replacement parts for free.
Q：Do you offer remote technical support?
A：If you have any questions, we provide one-on-one remote guidance.
5. Video Content
Q：Will you provide video assets? How many?
A：We provide over 2,000 video assets.
Q：Do I need to purchase additional video content?
A：All 2,000 video assets are free to use.
Q：Can I create and upload my own videos? What tools are required?
A：You can create your own videos. If you want a 3D effect, you can create the effect by changing the background color to black using software.